Return and refund policy

Returns accepted within 30 days of receipt. Return shipping costs are the customer's responsibility. Returns are shipped to our central warehouse in Asia.

30 days 14 days Customer's cost
Return period Right of cancellation Return shipping

RETURNS ARE NOT FREE — SHIPPING COSTS APPLY

Return Policy

Can I return my order?

Yes, you can. If you are not satisfied with the items ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:

  1. The order still contains all the appropriate parts and components, and the packaging is in the same condition as the product.
  2. Normal handling of the product is evident. Damage resulting from careless handling is excluded.
  3. Products for which hygiene is important have been properly cleaned before initiating the return process.
  4. Any defect in the product was identified immediately upon receipt.
  5. We reserve the right to charge the customer for return shipping costs.
  6. The return will be processed within 7 working days. If the conditions are met, it will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

How to Return Your Order

If your order meets the conditions above, follow the steps below to initiate the return process:

Step Action Details
1 Email Send an email to: support@bonnie-dublin.com with the subject 'Return Request'.
2 Information Make sure the email contains: order number, reason for the return request, photo of the product in case of damage, customer's first name and surname, and customer's address.
3 Wait We will get in touch and provide the correct return address. Do not send the product back to the sender — wait for the return address that we will send you.
4 Shipping The customer is responsible for the cost of return shipping the product to our central warehouse in Asia.

NEVER send the return to the sender — always wait for the return address that we will provide.

A. Cancellation Conditions — Right of Withdrawal

The consumer has the right of withdrawal in accordance with the following provisions, provided that the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business, craft or profession.

Cancellation Period

14 DAYS from the day on which the customer or a third party named by the customer received the last goods.

As we operate a fully automated system, orders are processed immediately after being placed. For this reason, it is not possible to interrupt the shipping process before delivery. A refund is not possible after receipt of the products without the products being returned.

To exercise your right of withdrawal, you must inform us (BONNIE DUBLIN) by means of a clear statement (e.g., by email to support@bonnie-dublin.com) of your decision to withdraw from this contract. The withdrawal is completed when we receive the products. The cost of returning the products is borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur over which we have no control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.

To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product has been dispatched.

Consequences of Withdrawal

✅ What we refund ❌ What we DO NOT refund
All payments received Return shipping costs
Except additional delivery costs Additional delivery costs (for choosing a more expensive method)
Refund within a maximum of 14 days Damage caused by inadequate handling
Via the same payment method used

The refund is processed after receipt and verification of the products.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.